Last updated: October 2025

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors, customers, and service users. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.2 This policy applies where we act as a data controller — in other words, where we determine the purposes and means of processing your personal data.

1.3 If we are required by law to share data with law enforcement or regulatory authorities, we will do so only when legally obliged. For any such requests or data-related queries, please contact us at Ariana@sighealthclinic.co.uk.

1.4 Our website may include privacy controls that allow you to manage your communication preferences, including whether you wish to receive marketing updates.

1.5 We use cookies to help improve your experience on our website. Where cookies are not strictly necessary, we will ask for your consent before placing them.

1.6 In this policy, “we”, “us” and “our” refer to Signature Health Clinic.

2. The Personal Data We Collect

2.1 We may collect, use and store the following types of personal data:

• Contact Data: such as your name, email address, phone number, and postal address.
• Account Data: if you create an account on our website, we may store login details, preferences, and communication settings.
• Transaction Data: including payment details (handled securely by third-party payment providers), and purchase records relating to bookings or services.
• Communication Data: including any correspondence you send to us via email, contact forms, or social media.
• Usage Data: information about how you use our website, such as your IP address, browser type, location, referral source, and browsing behaviour, collected via analytics tools.

3. How We Use Your Personal Data and Our Legal Bases

We process your personal data only where permitted by law. The purposes and legal bases include:

• Service delivery: to operate our website, provide our services, and fulfil bookings or contracts with you (performance of a contract).
• Customer communication: to respond to enquiries, provide support, and maintain relationships (legitimate interests).
• Marketing: to send information about our services, offers, or events (consent or legitimate interests).
• Analytics: to understand how visitors use our website and improve our services (legitimate interests).
• Security and fraud prevention: to protect our systems and business (legitimate interests).
• Legal compliance: to comply with applicable laws and respond to legal obligations.

You can withdraw consent for marketing communications at any time by emailing Ariana@sighealthclinic.co.uk or following the unsubscribe link in any marketing email.

4. Sharing Your Personal Data

4.1 We may share your personal data with:

• Our professional advisers (such as insurers or accountants) for legitimate business purposes.
• Service providers who host our website, process payments, or provide IT support.
• Third-party payment processors (such as PayPal or Stripe), only to the extent necessary for processing transactions.

4.2 We will not sell, rent, or trade your personal data.

4.3 We may also share personal data where required by law, to protect your vital interests, or to establish or defend legal claims.

5. International Data Transfers

5.1 Your personal data may be transferred and processed outside the UK or European Economic Area (EEA) if necessary for service provision (for example, where our hosting providers are based overseas).

5.2 Where such transfers occur, we ensure appropriate safeguards are in place — such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) — to protect your data.

6. Data Retention

6.1 We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting, or reporting requirements.

6.2 In general, we retain:

• Contact and transaction data for up to five (5) years after our last contact with you.
• Communication data for up to five (5) years.
• Usage data for up to two (2) years for analytics purposes.

6.3 We may retain data longer where required by law or to protect our legal rights.

7. Your Rights

Under data protection law, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (“the right to be forgotten”).
• Restriction: Request limits on how we use your data.
• Objection: Object to processing for certain purposes, including marketing.
• Portability: Request transfer of your data to another organisation.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

You can exercise these rights by contacting Ariana@sighealthclinic.co.uk.

If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies

8.1 Our website uses cookies to improve user experience, enable functionality, and analyse website usage.

8.2 You can manage or delete cookies through your browser settings. Blocking some cookies may impact website performance.

For more information, see your browser’s help pages:
Chrome | Firefox | Safari | Edge

9. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be published on our website with the revised date shown at the top. You should check this page occasionally to stay informed.

11. Contact Us

Signature Health Clinic
Morris Corfield Number One,
Bellard Court, Platts Lane,
Duddon, Tarporley CW6 0EU
Email: Ariana@sighealthclinic.co.uk
Data Protection Officer: Ariana Torti

If you have any questions about this policy or your personal data, please contact us using the details above.